Privacy Statement

Application Privacy Statement

This privacy statement (“Privacy Statement”) applies to the treatment of personally identifiable information submitted by, or otherwise obtained from, you in connection with the associated application (“Application”). The Application is provided by helloguide GmbH in form of chatbot. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

Type of personal information collected by application

Helloguide chat bot collect messages which content are kept as log of service. Log contain received message content, date time for received message, message response sent by system and date time for it. Log does not contain information about sender.

Helloguide chat bot collect full message content and sender ID. This data are kept during processing message. When response is prepared and sent, sender ID is removed from system.

Sharing personal information

Personal information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone.

Changes to this privacy statement

Helloguide GmbH may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.


If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at We will make every effort to resolve your concerns.

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